Shipping is free on all orders over $200. Orders under $200 will incur a $10 shipping cost. At times we may run promotions for free shipping. For full details visit our shipping and delivery page.

Shipping is free on all orders over $200. Orders under $200 will incur a $10 shipping cost. At times we may run promotions for free shipping. For full details visit our&#xA0;<a href="https://sweatybetty.com.au/pages/delivery">shipping and delivery</a> page.&#xA0;

How much is postage?

Once your order has been shipped, you will receive an email with your tracking number. This will help keep you up to date on the order's journey. This is a separate email from your original order confirmation email. Your tracking email will take you

Once your order has been shipped, you will receive an email with your tracking number. This will help keep you up to date on the order&apos;s journey. This is a separate email from your original order confirmation email. Your tracking email will take you through to our branded tracking portal.&#xA0;If you would like to change your delivery address or leave specific delivery instructions, please click on the tracking number in the branded tracking portal to take you to the NZ post website.You can also access your order tracking details through your account on our website <a href="https://account.sweatybetty.com.au/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>. From there, you will be able to view all your past orders and see your tracking details.

How can I track my order?

🎄 Important Holiday Shipping Information 🎁. To help ensure your order arrives in time for Christmas place your order before December 13th. While we’ll do everything we can to get your items to you, this is a guideline. Due to the busy holiday seaso

&#x1F384; Important Holiday Shipping Information &#x1F381;To help ensure your order arrives in time for Christmas place your order before December 13th.While we&#x2019;ll do everything we can to get your items to you, this is a guideline. Due to the busy holiday season, shipping times may vary. The earlier you place your order, the better!Holiday Shutdown Our team will be taking a well-earned break from December 18th to January 5th. Any orders placed during this time will be processed and begin shipping from January 6th.We appreciate your understanding and encourage you to shop early to avoid holiday delays. Delivery can take up to 10 working days. This will include a processing time in our warehouse of up to 3 days. We expect most orders to be delivered within 5 working days.Most orders will be dispatched within 1 working day but may be delayed during high volume periods.&#xA0;You will receive a notification with your tracking details as soon as your order is shipped.

How long should delivery take?

&#x1F384; Important Holiday Shipping Information &#x1F381;&#xA0;To help ensure your order arrives in time for Christmas place your order before December 13th.While we&#x2019;ll do everything we can to get your items to you, this is a guideline. Due to the busy holiday season, shipping times may vary. The earlier you place your order, the better!&#xA0;Holiday Shutdown Our team will be taking a well-earned break from December 18th to January 5th. Any orders placed during this time will be processed and begin shipping from January 6th.We appreciate your understanding and encourage you to shop early to avoid holiday delays.

Holiday Shipping Delays

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Sweaty Betty AU

Delivery

Do you have washing guidelines?

What fabrics does Sweaty Betty use?

Where are Sweaty Betty clothes made?

Do you have a size guide?

Do you sell maternity wear?

How sustainable are your products?

Fit And Production Information

Can I use 2 offer codes at once?

How can I sign up to get the latest Sweaty Betty news and offers?

What happens if I forget to enter my discount code?

What if I change my mind and I want to return my item? Can I use my discount code again?

How do I use my welcome discount?

Where is my Welcome code?

Why doesn't my discount/offer code work?

Do you have a loyalty programme?

Discounts And Promotions

How do I make a complaint?

Why do you need my email address and phone number?

Contact Us

The item I want is out of stock, what can I do?

How do I create an account?

Will all of my orders be visible on my account?

What stores stock Sweaty Betty in Australia?

Is Click and Collect free?

What are the customer service hours?

I have a store credit from my return, where can I see my balance?

Why do you have less products than sweatybetty.com?

Why do you have some items in imagery but not available on the website?

General Information

Gift Cards

Where is my order shipped from?

Can I change the address on my order once placed?

Can I cancel my order?

An item I bought at full price, has now been reduced in sale, what can I do?

My order will be a gift, can I have a gift receipt?

I purchased from sweatybetty.com

Where do I find my order number?

Can I collect my order from a store?

How can I get updated on the status of my order?

Why is my order shipped by NZ post?

Orders

Payment Methods

Can I exchange an item?

I returned my item(s). Will my delivery fee be refunded?

When will I be refunded for the order I returned?

I need to return a replacement order

I would like to exchange a gift.

Do I need to include any paperwork in my return?

The returns portal is not working, or I cannot register my return on the portal.