How do I make a complaint?
We're sorry to hear you're unhappy. Please get in touch via live chat or email us at [email protected]
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General Information
Why do you need my email address and phone number?
We need your contact details so that we can get in touch if there’s a problem with your order. Our courier partners also need your phone number to contact you if any issues arise with your parcel delivery. We’ll also contact you to let you know about
Contact Us
Customer ServiceEmail: [email protected] use the live chat on our website. Business EnquiriesWholesaleIf you're interested in stocking Sweaty Betty, please email our customer service address above. Our team will direct you to the correct dep
The item I want is out of stock, what can I do?
Some of our popular items sell out quickly. We currently do not have the function to receive a notification when a product is back in stock. Keep an eye out on our Sweaty Betty newsletters for the latest arrivals and product updates. If you are not s
Where is my Welcome code?
Once you have created an account with us, your code will be delivered within an hour to your inbox. Please remember to check your Spam/Junk folder as well.
How do I create an account?
Welcome! Creating a customer account with us is easy and only takes a few moments. Follow these simple steps to get started:. And that's it! You're all set to enjoy a personalized shopping experience, track your orders, and much more. If you have any
Will all of my orders be visible on my account?
Yes! All of your orders will be shown when you log into your account.
What stores stock Sweaty Betty in Australia?
We don't have any physical stores in Australia just yet. Want to be the first to know when we do? Sign up for our newsletter to stay updated on this and much more!
Is Click and Collect free?
We currently don’t have any physical stores in Australia, so our click and collect service isn't available just yet. Sign up for our newsletter to be the first to hear when we do, plus get updates on other exciting news!
What are the customer service hours?
Currently our customer service hours are limited as we work with our partners at Sweaty Betty NZ. Our hours are 6:30AM to 2:30PM Sydney time. We are working on widening our customer service hours.
I have a store credit from my return, where can I see my balance?
Store credits are visible in the cart when you are logged in to your account. If you can't see your store credit, please feel free to reach out to our customer service team.
Why do you have less products than sweatybetty.com?
While we are establishing in Australia we will have less items and colours available than sweatybetty.com. We are working to expand our range with all the Sweaty Betty styles you know and love. We will be dropping new items regularly so keep an eye o
Why do you have some items in imagery but not available on the website?
Most of our imagery should contain products that we currently stock but some may be missing from our stock. We are currently establishing our operations in Australia and it will take a short time before we have all the same styles as sweatybetty.com.